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Troubleshooting

ScalePad messages you might see, and disconnecting

What each ScalePad message in Lemhi means, what to do about it, and how to disconnect the integration.

Written By The Lemhi Product Team

Last updated 10 days ago

This is for admins who hit a ScalePad message in Lemhi. Find the message below and follow the fix.

Messages you might see

Message

What to do

ScalePad rejected the key. It may have expired. Paste a new key.

Create a new key in ScalePad and use Re-enter key. See Connect ScalePad to Lemhi.

This API key's owner does not have the ScalePad role needed to read clients or write initiatives and notes.

Check the key owner's role in ScalePad.

This ScalePad account has no Lifecycle Manager subscription.

The account needs Lifecycle Manager. See What the ScalePad integration does.

ScalePad did not respond. Try again in a few minutes.

Nothing to fix. Lemhi retries on the next change.

A send for this client is already running. Try again in a minute.

Wait a minute, then select Send to ScalePad again. See AI roadmap to ScalePad initiatives.

Meetings aren't available on this client's ScalePad license.

Initiatives still sync. The QBR summary needs Lifecycle Manager X. See QBR AI progress summary.

Disconnecting

Settings › Integrations › ScalePad › Disconnect removes the key from Lemhi and clears client mappings. Everything Lemhi already wrote stays in ScalePad.

Related

Still stuck? Send your Lemhi contact the exact message you saw, the client name, and what you were doing in Lemhi when it appeared.

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